All purchases will be declared to customs as 'Adult novelty item' to avoid any customs issues. Please note that the price paid at checkout does not include any customs duties, import taxes, or fees. Any applicable charges are the responsibility of the recipient and must be paid upon delivery.

Your order will be shipped by us absolutely discrete and neutral. It is in no way recognizable on the shipping package that you have ordered from genderlock. Genderlock uses DHL for domestic and international shipping.

Processing time Orders are shipped after receipt and are usually processed within 1-3 business days. Shipping times are listed below. All orders are shipped from Germany. Therefore, you do not have to pay any customs duties or import VAT for orders within the EU. For countries outside the EU: If customs fees are incurred, these are 100% payable to the customs authorities of the respective recipient country and must be borne by the customer. If you refuse to accept the package, the fees will still be charged. These will then be deducted from your refund in the event of a return by DHL.